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Your rent and service charges

Where does my rent go?

Paying your rent is the most important aspect of your tenancy with Irwell Valley. Your rent is used to pay for the following services:

  • Repairs to properties
  • Re-improvement works to properties and neighbourhoods
  • Housing Management services
  • The building of new homes

Failure to pay your rent affects these services and impacts on all our customers.

How much rent should I pay?

You will be informed of how much rent you need to pay when you sign up for a property. If there are any changes to your rent and/or service charge, you will be informed in advance in writing.

How is my rent assessed?

The amount of rent you pay is based on the type, size and location of your property. You may also have to pay a service charge
Click here to view our resident guide to rent restructuring.

When should I pay my rent?

Your rent is due weekly in advance, on a Monday. You can choose to pay weekly, fortnightly, four weekly or monthly, but you must pay in advance.

How can I pay my rent & service charge?

Direct Debit

You can pay your rent/service charge straight to us through your Bank or Building Society account by Direct Debit. Payments can be made weekly on a Monday, Friday or monthly (1st to 28th). To set up a Direct Debit, contact the Income Management team on 0800 035 22 11 or 0300 303 8324 (from a mobile).

Telephone

 Payments can be made over the phone using a debit/credit card by telephoning 0800 035 2211 or 0300 303 8324 (from a mobile). Payments can only be taken from the person named on the card. You can also ring All Pay’s 24hr payment line on 0844 557 8321.You will need your PRN number to use this service and will be charged for the call. You can obtain your PRN by ringing 0800 035 2211 or 0300 303 8324.
Please note the 19 digit number on your payment card is not your PRN number and must not be used to make payments via All Pay.

Online

Payments can be made online by following this link to our online payment page page where you will be redirected to All Pay - you will need your PRN number and a valid debit or credit card. You can obtain your PRN by ringing 0800 035 2211 or 0300 303 8324.

Post Office or shop displaying the PayPoint logo

You can pay your rent/service charge by cash, cheque or credit/debit card at any Post Office or PayPoint outlet using a Giro Payment Card.
Please note the 19 digit number on your payment card is not your PRN number and must not be used to make payments via All Pay.

 

  

By Standing Order 

  • You can pay your rent/service charge by standing order through your Bank/Building Society account.

By Cheque or Postal Order 

  • Payments can be made by cheque or postal order (made payable to Irwell Valley Housing Association) by post to either of our offices. Remember to write your name and address and rent account number on the reverse side of your cheque or postal order.

 At our offices 

  • Payments can be made in cash or cheque at our Manchester and Bolton offices, Monday to Friday between 9.00am and 5.00pm. If you are entitled to Housing Benefit, you can request that your local authority make payments direct to us, click here for the contact details of you local Housing Benefit team.

How can I monitor my payments?

Each time you make a payment at the Post Office, PayPoint outlet or at one of our offices, you will be given a receipt. Please keep this in a safe place as it is your proof of payment.

If you pay by debit/credit card over the phone, Direct Debit or standing order, your payments will show on your card/bank statement.
Account statements are sent to our customers every 3 months. In addition, you can also request a statement of your account at any time by telephoning our Income Management team on 0800 035 22 11 or 0300 303 8324 (from a mobile), by emailing rents@irwellvalleyha.co.uk 

 

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