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What to expect

Emergency repairs  

An emergency repair is any fault which poses an immediate risk to persons residing at the property, the property itself or the general public. For emergency repairs we provide a same-day service and complete all emergency repairs within 12 hours for all customers. Making your home safe and helping to get it back in good working order as quickly as possible.

Examples of emergency repairs are:

  • Total electricity failure 
  • Burst pipes and tanks, blocked drains or soil pipes 
  • Total loss of heating and hot water with no alternatives available
  • Storm, flood or fire damage 
  • Anything that puts residents in danger or would cause serious damage to the health of a resident or the property 

Routine Repair  

Routine repairs are those which cause minor inconvenience and have little affect on the property if a repair is not immediately undertaken. All non-emergency repairs will be done within 15 working days.

Examples of routine (non urgent) repairs are:  

  • Windows
  • Slight/contained leaks
  • Internal doors 
  • Fencing 
  • Repairs to gutters
  • plastering

Getting our priorities right!  

When reporting a repair, all factors will be taken in to consideration, such as a customer's vulnerability or disability, to ensure that we fully understand the implication of the repair and are able to provide a service that meets each individual's needs. For example, a repair that would normally be treated as a routine repair would be uplifted and attended to within a quicker timescale if it was having a serious impact on a vulnerable customer.

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