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Paying your rent and service charges

How can I pay my rent & service charge?

How can I pay my rent & service charge?

Online

Click the button below to pay your rent/service charge online. Allpay process our online payments.

To make your first payment using AllPay you will be required to sign up online, to do this you will need your PRN number, to obtain this you will need to contact the Income Management Team on 0800 035 22 11 or 0300 3038324.

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Direct Debit

Direct Debit is the easiest way to pay. Direct Debit payments can be made weekly on a Monday, Friday or monthly (1st to 28th). To set up a Direct Debit, contact the Income Management team on 0800 035 22 11 or 0300 303 8324 or email rents@irwellvalleyha.co.uk or fill out the form below.

Telephone

Payments can be made over the phone using a debit/credit card call us on 0800 035 2211 or 0300 303 8324 (from a mobile). Payments can only be taken from the person named on the card. You can also ring All Pay’s 24hr payment line on 0844 557 8321.You will need your PRN number to use this service and will be charged for the call. Your PRN number can be found of your rent statement, or contact the Income Management Team by emailing rents@irwellvalleyha.co.uk who will be able to provide it. Please note the 19 digit number on your payment card is not your PRN number and must not be used to make payments via All Pay.

Post Office or shop displaying the PayPoint logo

You can pay your rent/service charge by cash, cheque or credit/debit card at any Post Office or PayPoint outlet using a Giro Payment Card.

  

By Standing Order 

  • You can pay your rent/service charge by standing order through your Bank/Building Society account.

By Cheque or Postal Order 

  • Payments can be made by cheque or postal order (made payable to Irwell Valley Housing Association) by post to either of our offices. Remember to write your name and address and rent account number on the reverse side of your cheque or postal order.

 At our offices 

  • Payments can be made in cash or cheque at our Manchester and Bolton offices, Monday to Friday between 9.00am and 5.00pm. If you are entitled to Housing Benefit, you can request that your local authority make payments direct to us.

How can I monitor my payments?

Each time you make a payment at the Post Office, PayPoint outlet or at one of our offices, you will be given a receipt. Please keep this in a safe place as it is your proof of payment.

If you pay by debit/credit card over the phone, Direct Debit or standing order, your payments will show on your card/bank statement.

Account statements are sent to our customers every 3 months. You can also request a statement of your account by phone, email or by filling out the form below.

 

Request a rent statement or Direct Debit form

Please enter your details below


 

 

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