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Welfare Reform

The Welfare Reform Act introduced major changes to the benefit system which affects a large proportion of our customers.

This section of our website explains those how those changes may affect you and your ability to manage your money.

Keep visiting these pages. We regularly update them as not all the changes are occurring at the same time.

Paying your rent is the most important part of your tenancy with us. So, if you are worried about being able to pay your rent, you should ask for advice now.

If you don't pay your rent you could lose your home, so it is important that you speak to us. Contact our Income Management Team for help and advice on Freephone 0800 035 22 11 from a landline, or 0300 303 8324 from a mobile or email