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Our mission, values and key priorities

Our mission

Is to create the conditions in which customers and colleagues can enjoy living or working and realise their full potential. 

 

Our values are to: 

  • Take responsibility for our actions
  • Treat others as they would like to be treated - with honesty, dignity, respect and trust
  • Learn from mistakes
  • Work with passion and fun
  • Believe in tough rights and tough responsibilities
  • Be pioneering and free thinking

 

Our vision for 2017/20 

Is to build new homes and grow, while enabling customers and colleagues to realise their potential.

 

Our priorities 

Will help us achieve our vision, these are:

 

Customers – enabling customers to live well in our homes, sustain their tenancies and achieve their potential

Colleagues – facilitating colleagues to be the best they can be, so they provide great services for our customers

Corporate – building new homes, increasing our income and influence and reducing our costs. 

 

Our performance goals 

Support our priorities, they will stretch us and get us to where we want to be. 

 

Our 3 Heroes 

  1. 100% customer and colleague satisfaction 
  2. Deliver 100% of new homes targets 
  3. Achieve 100% of Value for Money targets 

Our 3 Zeros

  1. Zero colleague sickness
  2. Zero relet times
  3. Zero rent arrears

 

 

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