Telephone: 0161 610 1000
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Contact Irwell Valley

To make sure that all our customers and potential customers have equal access to the services we provide, and that different needs are provided for, there are a number of different ways to contact Irwell Valley.

Any media enquiries should be directed to our media advisor at our Head Office.
If you have a general enquiry, issue or complaint please e-mail us at or speak to one of our Neighbourhood Administrators on 0161 610 1000.
Details of how to contact our teams directly and opening times of our offices are outlined below:

Looking for a Home?

Contact our Lettings team for help and advice on freephone 0800 035 2212 between 9.00 a.m. and 5.00 p.m. Monday to Friday. Our phone lines are open until 6.30 p.m on Wednesdays. For further information please see our Lettings section of this website.

Paying your rent?

Contact our Income Management team for help or advice with paying rent, benefits advice or finances on 0800 035 2211 between 9.00 a.m. and 5.00 p.m. Monday to Friday. Our phone lines are open until 6.30 p.m on Wednesdays. Alternatively, see the Pay your rent section of this website.

Reporting a repair?

Contact our Repairs Service Team for reporting a repair on 0800 035 2210 between 8.00 a.m. and 5.00 p.m. Monday – Friday or see the Repairs section of this website.

You can also call our Out of Hours emergency service on 0800 035 2210 (press option 1) from 5.00 p.m. to 8.00 a.m. on weekends or bank holidays.
Toms Hotline: You can contact Tom direct on 0161 610 4666

Value For Money

Do you have an idea that could improve Irwell Valley's services and be better value for money? Please click here to be taken to our Value For money Suggestion page and complete the form and you could be rewarded with £20!

Our Offices are:

Head Office

Address: 5th Floor, Paragon House, 48 Seymour Grove, Manchester M16 0LN
Telephone: 0161 610 1000
Fax: 0161 877 0660
Minicom: 0161 610 4555

Directions: For directions to Paragon House see map below

Opening Times: Monday – Friday 9.00 a.m. – 5.00 p.m.

North Area Office

Address: Unit 2, Wadsworth Commercial Park, Bridgeman Street, Bolton, BL3 6SR
Telephone: 01204 451 000
Fax: 01204 380 187
Minicom: 0161 610 4555

Directions: For directions to Wadsworth Commercial Park see map below

Opening Times: Monday – Friday 9.00 a.m. – 5.00 p.m (phone lines are open until 6.30 p.m on Wednesdays)

Haughton Green Office
Following recent office closure at Haughton Green, please find below new contact detail for the area:
  • For all general enquiries and to book a home visit with a Neighbourhood Manager please ring 01204 451 000 


For media enquiries, please contact: Vanessa Kirkpatrick, Media Relations, Irwell Valley. M: 07970 512773
Our Insurers:- Zurich Municipal, Portal Reference C00108