To pay your rent/service charge online follow this link to the online payment page - you will need your account details and a debit or credit card to pay online.

Where does my rent go?

Paying your rent is the most important aspect of your tenancy with Irwell Valley. Your rent is used to pay for the following services:
Repairs to properties
Re-improvement works to properties and neighbourhoods
Housing management services
The building of new homes
Failure to pay your rent affects these services and impacts on all residents.

How much rent should I pay?

You will be informed of how much rent you need to pay when you sign up for a property. Every year you will receive a letter telling you of any changes.

How is my rent assessed?

The amount of rent you pay is based on the type, size and location of your property. You may also have to pay a service charge.

When should I pay my rent?

Your rent is payable every Monday. You can choose to pay weekly, fortnightly or four weekly, but you must pay in advance.

How can I pay my rent & service charge?

By Direct Debit
You can pay your rent/service charge straight to us through your Bank or Building Society account by Direct Debit. Payments can be made weekly or monthly. Monthly payments can be taken on any day of the month. To set up a Direct Debit, contact the Legal Services team on 0800 035 22 11. Setting up a Direct Debit is simple and you can even do it over the phone.

 
At any Post Office or shop displaying the PayPoint logo.
You can pay your rent/service charge by cash or cheque at any Post Office, or at a PayPoint outlet using a Giro Payment Card. Please contact the Legal Services Department on 0800 035 22 11 if you do not have a payment card.

  
By Standing Order
You can pay your rent/service charge by Standing Order through your Bank/Building Society account. Please contact the Legal Services department on 0800 035 22 11 for more information.

By Cheque or Postal Order
Payments can be made by cheque or postal order (made payable to Irwell Valley Housing Association) and send to any of our offices. Remember to write your name and address and rent account number on the reverse.

By phone using a Debit or Credit card.
Call 0800 035 22 11 and have your Debit or Credit card to hand. You will be guided through the process of making a payment.

At our offices
Payments can be made in cash or cheque at our Manchester and Bolton offices, Monday to Friday between 9.00am and 5.00pm. If you are entitled to Housing Benefit, you can request that your local authority to make payments direct to us, click Housing Benefit for more information.

How can I monitor my payments?

Each time you make a payment at the Post Office or at one of our offices, you will be given a receipt, keep this in a safe place as it is your proof of payment.

If you pay by Direct Debit or Standing Order your payments will show on your bank statement.

You can request a statement of your account at any time from the Legal Services department by ringing 0800 035 22 11 or by completing the form below.