We understand that by listening to our customers and taking action on your feedback it makes us more accountable to you. Customer involvement underpins all we do at Irwell Valley and all colleagues work jointly with Customers as partners in order to improve neighbourhoods and services.
With the benefit of your involvement we aim to increase your satisfaction with your home, neighbourhood and the services we provide. Through listening and feeding back to you we hope to build a good, solid relationship with you, one built on our core values of honesty, dignity, respect and trust.
We offer a diverse variety of involvement opportunities to our residents and all our customers. Opportunities to get involved are outlined in our
Keeping our Ear to the Ground document, which is our Customer Involvement Statement and offers a level of involvement to suit everyone, from attending a focus group to becoming a resident board member.
How your involvement has made an impact:
Each year we produce an Customer Involvement Impact Assessment. This is a document which reports on how our customers have made an impact on the services we provide. During 2009/2010 our customers got involved in the many variety of ways detailed in the Keeping Our Ear to the Ground document. The outcomes of their involvement are detailed in full within the Impact Assessment and if you have participated in a survey or attended a meeting, focus group or community event you have contributed to the changes and improvements evidenced in this document. To see exactly what our customers have achieved
view the document here (when the document opens in a new window click on the corner of the document page to turn the page over, or drag a corner to turn the page)
Ways to get involved:
Spot It Jot It
This is a way for you to report anything that you think needs our attention. Follow
this link to access forms for download and completion, or to use the form to report something to us.
Task and Finish Groups
To get your feedback on our services, Irwell Valley has set up several Task and Finish Groups, which allow residents to give comments and alter how we work. In the past, residents have helped us select new gas servicing and repairs contractors that deliver an improved service.
For more information on our Task and Finish Groups, contact Maria Garnett on 0161 610 4724.
Join a Tenants and Residents Association (TARA)
A TARA is a group set up and run by residents, which aims to make an impact on their neighbourhood. There are currently eight active TARAs within our neighbourhoods, which receive support from Irwell Valley to help them meet their training and funding needs.
Send us your comments and feedback
By sending us feedback through any following methods: comments, compliments and complaints, phoning the Chief Execs Hotline, raising questions at focus groups or meetings or just by telling a member of the team - you could make an impact.
Click here to find out what issues and questions other customers have raised, and how we have responded to them.