We will carry out most of the repairs to your home. However, you are responsible for some repairs and for any damage that has been caused by neglect, carelessness or misuse by either you, your family or visitors to your home.
Examples of repairs that you are responsible for are:
- Replacing lost keys, or changing locks when you’ve lost your keys
- Replacing light bulbs & fuses etc.
- Keeping your home free of pests
- Maintaining any appliances you have fitted yourself (showers, washing machines)
- Replacing broken or cracked glass
- Clearing blockages in wastepipes or toilets caused by lack of care
- Draughtproofing
Appointments
If you have been given an appointment, you must contact the Repairs Service Centre immediately if you cannot keep to the agreed appointment. Please remember that if you’re not in when our contractors call, you will be charged for the cost of the call-out.
When the Contractor calls….
Even though they will turn up at the specified appointment time, you should always check their ID before letting them into your home. If you are not sure that they are one of our contractors, please call our Repairs Service centre on 0800 035 2210 before letting them in.
The contractor will carry out the repair and ask you to complete a repairs slip to say how happy you are with the work carried out.
We expect the contractor to leave your home clean and tidy and make every effort to protect your possessions.
Your Right to Repair
As a resident of a housing association, you have the “Right to Repair”. This means that for certain qualifying repairs, if we haven’t carried out you repair within a specified timescale, you can get the repair completed and may be eligible for compensation.
There is a list of “qualifying” repairs and an established procedure that you must go through.
You must always contact us if your contractor does not turn up for their appointment and give us a chance to sort things out. To find out more about your Right to Repair, please contact our Maintenance Team on 0161 610 1000.