Irwell Valley had adapted its Neighbourhood Management Service to ensure that it delivers the best possible service for residents. Our Neighbourhood Management Service is delivered through our four area offices, which are grouped in to two geographical regions, the North and the South.
In the South, our Paragon House and Sale offices ensure an efficient and reliable service, and in the north, our Haughton Green and Bolton offices provide day-to-day neighbourhood management.
To deliver our first class service within individual communities, every area has an allocated Neighbourhood Officer. Their role includes:
- Carrying out initial visits within 3-6 weeks of a customer moving in to their home
- Carrying out regular tenancy visits
- Carrying out estate inspections on a quarterly basis
- Dealing with low level anti-social behaviour (ASB) and nuisance cases
- Dealing with tenancy enquiries, including transfer and assignment requests
- Dealing with general tenancy breaches and neighbourhood issues, including graffiti and fly tipping
- Liaising with resident groups and working in neighbourhoods to ensure sustainability of tenancies and communities.
- Liaising with local authorities and partner agencies
Our Ranger Service forms another part of our Neighbourhood Management Service. Developed over the last 7 years, our Ranger Service provides a visible presence within neighbourhoods and works within the community to reduce incidents of anti-social behaviour and low-level crime. They also help to provide a constant reminder of residents’ rights and responsibilities.
What our rangers do:
- ASB monitoring and intervention: Area patrols, liaison with Police, Irwell Valley colleagues, residents and community groups
- Landscape Maintenance: Grass cutting, hedge trimming, and litter picking
- Environmental Work: Removal of graffiti, abandoned vehicles and fly-tipping in co-operation with local authorities
- Community Development: Support for community events, such as area clean-ups, cultural events, fun days
- Mobile Caretaking: Provide caretaking services to a number of high-rise blocks and rental schemes.
If you would like to know more about our Ranger Service, call 0161 374 4205 or email rangers@irwellvalleyha.co.uk or to make an appointment complete the form below.