To make sure that all our customers and potential customers have equal access to the services we provide, and that different needs are provided for, there are a number of different ways to contact Irwell Valley.

Any media enquiries should be directed to our media advisor at our Head Office.

Details of how to contact our teams and opening times of our offices are outlined below:

Looking for a Home?

Contact our Lettings Team for help and advice on freephone 0800 035 2212 between 9.00 a.m. and 5.00 p.m. Monday – Friday or see the Lettings section of this website.

Paying your rent?

Contact our Legal Services Team for help or advice with paying rent, benefits advice or finances on 0800 035 2211 between 9.00 a.m. and 5.00 p.m. Monday to Friday (late night opening on Wednesday until 6.30 p.m.) or see the Pay your rent section of this website.

Reporting a repair?

Contact our Service Centre for reporting a repair on 0800 035 2210 between 9.00 a.m. and 5.00 p.m. Monday – Friday or see the Repairs section of this website.

You can also call our Out of Hours emergency service on 0845 345 7808 from 5.00 p.m. to 9.00 a.m. on weekends or bank holidays.

Making a Complaint?

 

There are a number of ways you can make complaint about any service failure.  Please contact the relevant department, come into the office, complete the on-line complaints form (see below), or download a form to send in to our offices.

Our Offices are:

Head Office

Address: 5th Floor, Paragon House, 48 Seymour Grove, Manchester M16 0LN
Telephone: 0161 610 1000
Fax: 0161 877 0660
Minicom: 0161 610 4555

Directions: For directions to Paragon House see map below

Opening Times: Monday – Friday 8.30 a.m. – 5.00 p.m.

 

North Area Office

Address: Unit 2, Wadsworth Commercial park, Bridgeman Street, Bolton, BL3 6SR
Telephone: 01204 451 000
Fax: 01204 380 187
Minicom: 0161 610 4555

Directions: For directions to Wadsworth Commercial Park see map below

Opening Times: Monday – Friday 9.00 a.m. – 5.00 p.m (you can also contact us by phone until 6.30pm on Wednesdays)

 

Sale West Area Office

Address: 6 – 7 West Parade, Sale, Cheshire, M33 4QU
Telephone: 0161 374 4150
Fax: 0161 374 4183
Minicom: 0161 610 4555

Directions: For directions to Sale West see map below

Opening Times: Monday – Friday 9.00 a.m. – 5.00 p.m (you can also contact us by phone until 6.30pm on Wednesdays)

 

Haughton Green Office

Address: 6/8 Tatton Road, Haughton Green, Manchester, M34 7PL
Telephone: 0161 611 0011
Fax: 0161 336 8839
Minicom: 0161 610 4555

Directions: For directions to Haughton Green see map below

Opening Times: Monday – Friday 9.00 a.m. – 5.00 p.m (you can also contact us by phone until 6.30pm on Wednesdays)