At Irwell Valley, we realise that things will wear out or break in your home. Therefore, we have a team of people who are here to help you when you need to report a repair. In this section, you will find out how to report a repair, how quickly your repair should be completed and which repairs you are responsible for. You can even report your repair on-line!
You will need to know who is responsible for carrying out repairs in your home as some repairs are
your responsibility.
To help you understand your responsibilities,and how to go about reporting a repair we have produced an on-line repairs handbook, which provides general advice to residents on dealing with repairs.
Click here to activate the on-line handbook. You can also contact us on 0800 035 2210 or email
scteam@irwellvalleyha.co.uk if you are unclear or require further assistance.
Reporting Your Repair
You can report a repair 24 hours a day by calling
0800 035 2210. Should you wish to speak with IVHA directly regarding a repair then please call our Repairs Service Team between the hours of 9am and 5pm Monday to Friday (10am to 5pm on Tuesdays). Our out of hours service team will handle all calls and enquires that you need to make outside of our normal opening times.
You can also report a repair on-line 24 hours a day 7 days a week by clicking on the Report a Repair button or by following this link
On-Line Repair Form, all repairs will be picked up the next working day. You will need your address and account details to use this service.
You can also TEXT repairs to us 24 hours a day 7 days a week on 07767620175, all repairs text to us Monday to Friday between 9.30am and 4.30am will be responded to on the same day, any texts outside of these times will be picked up on the next working day. Please make sure you include your name, address and repair details on your text.
You can also email us on
scteam@irwellvalleyha.co.uk 24 hours a day 7 days a week, all repairs emailed between 9.30 am and 4.30 pm will be dealt with within 24 hours, any emails outside of these times will be picked up on the next working day. Please make sure you include your name, address and repair details on your email.
Please ensure the repairs you are reporting are the responsibility of Irwell Valley. If you are unsure please feel free to ask a member of our Repairs Service Team who will be happy to help. Alternatively see our section of the website called "Your Repairs Responsibilty".
Reporting Your Repair - Leaseholders and Shared Owners
If you are a leaseholder or shared owner, the terms of your lease will identify which repairs we will be responsible for. You would report your repair in exactly the same way as outlined above. If you are unsure about who is responsible for completing the repair - please contact us & we will do all we can to help you. You can also look in the Leaseholders and Shared Owners section of our website.
If you have a repair that you wish to report, please fill in the form below.
The form will be sent to our team to be dealt with.
If you wish to speak to someone instead of sending this form please call Irwell Valley on our Freephone number 0800 035 2210.