Repairs and Maintenance

 

For shared ownership and leasehold apartments Irwell Valley are only responsible for repairs to the fabric of the building once the Defect Liability Period (DLP) has expired. All repairs within the DLP will be logged by our Repairs Service Team as normal and the Defect Contractor will attend to remedy any faults. Defect Contractors will, however, only attend to repairs that are genuine faults and not damage that has been caused. If your property is under 10 years old, you may still be covered by the original warranty from either the NHBC or Zurich.

Some repairs will need inspecting by one of our surveyors. In these cases, we will make an appointment with you for one of our Surveyors to visit your home while you’re on the phone.

If your repair doesn’t need inspecting, we will make an appointment with you for one of our contractors to call to carry out the repair.

 

Please note that Irwell Valley are not responsible for any repairs on shared ownership houses or to the interior of any shared ownership apartments.

 

If you are a Rent Now Buy Later resident we do have a repairing obligation to your property but are not responsible for issues such as replacing lost keys, replacing light bulbs, or clearing blocked toilets. Further information can be found in the repairs handbook.  If we are required to complete a repair on your home resulting from neglect, carelessness or misuse by either you, your family or visitors to your home, we may recharge you for the cost of carrying out that repair.

 

 

Reporting a Repair

 

When you call the Repairs Team on 08000352210, we will need to know:

Your name.
Your address & telephone number.
Details of the repair including what the problem is and where is it.

 

Household Maintenance Tips

 

For some tips from United Utilities on avoiding / treating frozen pipes please click here

For info on damp and condensation please click here