Gas Servicing

• Under the Gas Safety (Installation and Use) Regulations 1998 we must:
• Ensure that we use only Gas Safe registered engineers to carry out work on gas installations
• Not permit a gas appliance to be used if we suspect it to be unsafe or inadequately ventilated
• Undertake an annual safety check on gas pipework and all appliances that cannot legally be removed by the resident
• Keep records of all inspection defects and actions taken
• Provide residents with a copy of the gas safety certificate within 28 days of the date when the check was carried out.

Please click here to download a copy of our Gas Safety Check leaflet.

• If you install any gas appliance in your home, you must get our permission first, and the works must be carried out by a Gas Safe registered engineer.
• You don't need permission to fit a gas cooker - however the installation must be carried out by a Gas Safe Registered installer
• You must ensure that gas appliances you own are regularly maintained and checked by a Gas Safe registered installer at least once every 12 months. 

Carbon monoxide gas is highly dangerous. It is difficult to recognise because it has no colour, smell or taste.  Danger signs to look out for are:

• Stains, soot or discolouring around the top of a gas fire or at the top of a gas water heater or boiler.
• The colour of the flame – normally a gas appliance should have a stable blue flame - not yellow or orange and unstable.

The symptoms of carbon monoxide poisoning are similar to those caused by other illnesses, such as colds or 'flu. However if you suffer from unexplained headaches, chest pains, muscular weakness, sickness, diarrhoea, stomach pains, sudden dizziness when standing up, or general lethargy after using a gas appliance, stop using it, report it to us and go to your doctor.

Gas Leaks

If you suspect you have a gas leak in your home, you should:

• Not smoke or strike matches
• Put out any cigarettes or naked flames
• Not operate electrical switches, mobile phones or door bells, they can cause sparks
• Turn off the gas supply at the meter
• Open all doors and windows to ventilate the affected rooms
• Keep people away from the affected area
• Act immediately by contacting NATIONAL GRID/TRANSCO Emergency Freephone no on 0800 111 999
• Useful do’s and don't

Do

• Do familiarise yourself with the gas appliances in your home
• Do allow IVHA contractors access to service and maintain gas appliances in your home
• Do familiarise yourself with your gas meter and know how to turn it off in an emergency
• Do obtain a fireguard if there are young children or elderly people in your home.

Do not

• Do not paint or adapt any gas fire or boiler case in your home
• Do not install a ceiling fan in a room containing a fire without first obtaining permission
• Do not tamper with any internal controls of a boiler
• Do not dry cloths on or around the fire or boiler
• Do not sleep in a room where there is a gas fire or back boiler unit installed
• Do not block any air vents, this will shut out fresh air that your gas appliance needs to burn safely.

Your Chance to Win £200

• We will complete an Annual Gas Safety Inspection of your home every 12 months with access from you.
• Send you written confirmation of your first appointment for your annual gas safety inspection
• Contact you the day before your gas safety inspection to confirm your appointment if you have provided us with an up to date telephone number
• Test any smoke detectors in your home during the gas safety inspection
• Employ an independent auditor to carry out random quality checks following 5% of gas safety inspections and new instillations